Support

We would like you to have a pleasant interaction with our libraries.  Here you can have a look at how to install them, and how you can get in contact with us for a better usage experience.

Getting started

Installing ironArray Community

The Python wheel for the community edition of ironArray is published to the public PyPI repository.

				
					pip install iarray-community

Installing ironArray

After you bought the license you will receive a username and password to access our private PyPI repository. 

One-liner to install ironArray:

				
					pip install -i https://username:password@distribution.ironarray.io/simple iarray

File a support ticket

If you encounter any problems with using ironArray please send and email to: support (at) ironarray.io

Note: For the ironArray Community please use the Github issue tracker.

Support terms
Developer
Team
Included support hours
2
10
Response time
Best effort
3 days
Support hours
Best effort
9am-5pm CET
Support language
English
English

System requirements

Supported Operating Systems
  • Microsoft Windows Server 2016 or later
  • Microsoft Windows 10 or later
  • Ubuntu Linux 18.04 LTS or later
  • RedHat Enterprise Linux 7 or later
  • SUSE Enterprise Linux 12.3 or later
  • Debian Linux 8 or later
  • Apple OSX 10.14 or later
Supported System Architectures
  • Intel 64-bit
  • AMD 64-bit
Supported Python Versions
  • Python 3.7 (64-bit)
  • Python 3.8 (64-bit)
  • Python 3.9 (64-bit) or later