Support
We would like you to have a pleasant interaction with our libraries. Here you can have a look at how to install them, and how you can get in contact with us for a better usage experience.
Getting started
Installing ironArray Community
The Python wheel for the community edition of ironArray is published to the public PyPI repository.
pip install iarray-community
Installing ironArray
After you bought the license you will receive a username and password to access our private PyPI repository.
One-liner to install ironArray:
pip install -i https://username:password@distribution.ironarray.io/simple iarray
File a support ticket
If you encounter any problems with using ironArray please send and email to: support (at) ironarray.io
Note: For the ironArray Community please use the Github issue tracker.
Support terms
|
Developer
|
Team
|
---|---|---|
Included support hours
|
2
|
10
|
Response time
|
Best effort
|
3 days
|
Support hours
|
Best effort
|
9am-5pm CET
|
Support language
|
English
|
English
|
System requirements
Supported Operating Systems
- Microsoft Windows Server 2016 or later
- Microsoft Windows 10 or later
- Ubuntu Linux 18.04 LTS or later
- RedHat Enterprise Linux 7 or later
- SUSE Enterprise Linux 12.3 or later
- Debian Linux 8 or later
- Apple OSX 10.14 or later
Supported System Architectures
- Intel 64-bit
- AMD 64-bit
Supported Python Versions
- Python 3.7 (64-bit)
- Python 3.8 (64-bit)
- Python 3.9 (64-bit) or later